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REFRAMING THE ORGANIZATION: WHY IMPLEMENTING TOTAL QUALITY IS EASIER SAID THAN DONE

Rhonda K. Reger; Loren T. Gustafson; Samuel M. Demarie; John V. Mullane

Academy of Management Review 1994 19(3), 565-584

Rhonda K. Reger, Loren T. Gustafson, Samuel M. Demarie, John V. Mullane, Reframing the Organization: Why Implementing Total Quality is Easier Said Than Done, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 565-584

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REFRAMING THE ORGANIZATION: WHY IMPLEMENTING TOTAL QUALITY IS EASIER SAID THAN DONE