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Processing of Numerical and Verbal Product Information

Journal of Consumer Psychology 1996 5(4), 359-385
Numerical magnitude information, such as 32 mpg, is often specified as a number in the context of a unit of measurement for a specific attribute, whereas verbal magnitude information such as high mileage, is usually a generic descriptor that may apply to several attributes. Because of its specificity, numerical information may be easier to distinguish from other information and hence, easier to encode and retrieve than is verbal information. However, numerical labels often lack inherent meaning, whereas verbal information conveys meaning more readily. Based on this reasoning, we generate and test hypotheses about how numerical and verbal information is processed and remembered following learning, judgment, and choice tasks. Across several studies, numerical information was found to require less processing time, recognized faster and more accurately, and recalled more exactly, than verbal information for a learning task. However, some of these advantages for numerical over verbal information were found to persist following a judgment task or a choice task. Additional studies demonstrate that these processing and memory differences between numerical and verbal information can be reduced or eliminated by (a) presenting all information along an attribute either verbally or numerically so that both verbal and numerical information are equated on attribute specificity, and (b) presenting numerical information in the form of numbers on a rating scale so that it is similar to verbal information in terms of conveying meaning. The findings suggest that the key to processing and memory differences between different types of magnitude information may lie in how specifically the magnitude information is linked to an attribute and also how readily it conveys meaning in an information processing context.

Marketplace Literacy as a Pathway to a Better World: Evidence from Field Experiments in Low-Access Subsistence Marketplaces

Journal of Marketing 2021 85(3), 113-129
Multinational companies increasingly focus on subsistence marketplaces, given their enormous market potential. Nevertheless, their potential is untapped because subsistence consumers face extreme constraints. The authors contend that subsistence consumers need marketplace literacy to participate effectively and beneficially in marketplaces. Marketplace literacy entails the knowledge and skills that enable them to participate in a marketplace as both consumers and entrepreneurs. This is crucial for subsistence consumers, as they often must function in both roles to survive. Previous research, however, has not empirically examined the influence of marketplace literacy on well-being or marketing outcomes related to well-being. To address this gap, the authors implemented three large-scale field experiments with approximately 1,000 people in 34 remote villages in India and Tanzania. They find that marketplace literacy causes an increase in psychological well-being and consumer outcomes related to well-being (e.g., consumer confidence, decision-making ability), especially for subsistence consumers with lower marketplace access, and it causes an increase in entrepreneurial outcomes related to well-being (e.g., starting a microenterprise) for those with higher marketplace access. Overall, this research generates practical implications for the use of marketplace literacy as a pathway to a better world.