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Microblogging and the Value of Undirected Communication

Journal of Consumer Psychology 2018 28(1), 40-55
Online social networks have become extremely popular, but what drives sharing through these channels? We demonstrate that one of the most popular features of online social networks, microblogging (e.g., tweeting or sharing Facebook status updates), is driven in part by its undirected nature. Microblogging allows people to simultaneously express themselves to a large number of potential communication partners without having to address anyone in particular. As a result, this communication channel is particularly valued when people feel socially apprehensive; it allows them to reach out without having to impose communication and potentially bother anyone in particular. These findings shed light on one reason why people use online social networks and provide insight into the value of undirected communication.

When Intertemporal Rewards Are Hedonic, Larger Units of Wait Time Boost Patience

Journal of Consumer Psychology 2017
In intertemporal choices between smaller‐sooner (SS) and larger‐later (LL) rewards, five studies reveal that patience for the LL option is influenced by an interactive effect of the measurement units used to express wait time (large vs. small) and the type of the reward (hedonic vs. utilitarian). Specifically, larger time units boost patience, but more so when rewards are hedonic rather than utilitarian. In line with the numerosity heuristic, the effect of time units on patience is mediated by larger time units shrinking wait time perception. This effect arises because hedonic (vs. utilitarian) rewards promote a reliance on heuristics rather than systematic calculations. Therefore, a more calculative mindset diminishes the effect of units even for hedonic rewards and eliminates the hedonic‐utilitarian asymmetry. These results contribute to research on numerosity, intertemporal choice, and hedonic‐utilitarian differences, and offer a simple tool for practitioners to influence patience.