Considering Social Subsystem Costs and Benefits in Information Technology Investment Decisions: A View from the Field on Anticipated Payoffs Sherry D. Ryan; David A. Harrison Journal of Management Information Systems 2000 16(4), 11-40
The Propagation of Technology Management Taxonomies for Evaluating Investments in Information Systems Journal of Management Information Systems 2000 17(3), 161-177
Executives’ Perceptions of the Business Value of Information Technology: A Process-Oriented Approach Paul P. Tallon; Kenneth L. Kraemer; Vijay Gurbaxani Journal of Management Information Systems 2000 16(4), 145-173