The relationship between Pareto optimal (0s) and revenue maximizing (Or) tolls is examined for queuing models that permit balking. When customers have the same value for waiting time, Q, =Or provided the entrepreneur can impose a simple two-part tariff. With heterogeneous values for waiting time, Or can be greater than, equal to, or less than H,. Expanding the number of servers and charging multi-part tariffs are shown to be alternative methods for segmenting the market, and the welfare implications of these two strategies are explored.