Knowledge that Transforms

Abstract Previous research has found that for men, activating a mating motive increases luxury consumption as a way to attract a romantic partner. However, little is known about the role of luxury consumption in women’s romantic endeavors. The present research conceptualizes a mate screening motive, which explains how women use luxury consumption to romantically signal to men. Six studies and two follow-ups conducted in controlled and field settings show that the mate screening motive boosts women’s consumption of luxury goods as a way to signal their mating standards to men and thereby deter undesirable pursuers. The effect is diminished when mate screening is less necessary such as when external screening tools are available (e.g., screening filters on dating websites), the quality of potential mates is high, and the focus is on selecting a desirable partner rather than deterring undesirable pursuers. The findings have important implications for understanding how consumers use products and brands in romantic relationships and for designing marketing strategies and communication for luxury brands, commercial dating services, and dating apps. Our findings also provide insights for consumers on how to use brands and products as effective communication devices in romantic endeavors.

Abstract Packaging waste makes up more than 10% of the landfilled waste in the United States. While consumers often want to make environmentally friendly product choices, we find that their perceptions of the environmental friendliness of product packaging may systematically deviate from its objective environmental friendliness. Eight studies (N = 4,103) document the perceived environmental friendliness (PEF) bias whereby consumers judge plastic packaging with additional paper to be more environmentally friendly than identical plastic packaging without the paper. The PEF bias is driven by consumers’ “paper = good, plastic = bad” beliefs and by proportional reasoning, wherein packaging with a greater paper-to-plastic proportion is judged as more environmentally friendly. We further show that the PEF bias impacts consumers’ willingness to pay and product choice. Importantly, this bias can be mitigated by a “minimal packaging sticker” intervention, which increases the environmental friendliness perceptions of plastic-only packaging, rendering plastic-packaged products to be preferable to their plastic-plus-paper-packaged counterparts. This research contributes to the packaging literature in marketing and to research on sustainability while offering practical implications for managers and public policy officials.

Abstract This research shows that AI-based conversational interfaces can have a profound impact on consumer–brand relationships. We develop a conceptual model of verbal embodiment in technology-mediated communication that integrates three key properties of human-to-human dialogue—(1) turn-taking (i.e., alternating contributions by the two parties), (2) turn initiation (i.e., the act of initiating the next turn in a sequence), and (3) grounding between turns (i.e., acknowledging the other party’s contribution by restating or rephrasing it). These fundamental conversational properties systematically shape consumers’ perception of an AI-based conversational interface, their perception of the brand that the interface represents, and their behavior in connection with that brand. Converging evidence from four studies shows that these dialogue properties enhance the perceived humanness of the interface, which in turn promotes more intimate consumer–brand relationships and more favorable behavioral brand outcomes (greater recommendation acceptance, willingness to pay a price premium, brand advocacy, and brand loyalty). Moreover, we show that these effects are reduced in contexts requiring less mutual understanding between the consumer and the brand. This research highlights how fundamental principles of human-to-human communication can be harnessed to design more intimate consumer–brand interactions in an increasingly AI-driven marketplace.

Abstract The ongoing rise of liquid consumption manifests in the growing popularity of ephemeral, access-based, and dematerialized forms of consumption that contrast with traditional solid forms of consumption characterized by possession and strong object relationships. The literature already presents a robust understanding of what makes liquid and solid consumption appealing to consumers. What has received less attention is the co-existence of liquid and solid consumption in consumers’ lived experiences. Furthermore, the literature does not explain how the balance that consumers achieve between liquid and solid consumption fluctuates over time. This study illuminates the co-existence of liquid and solid consumption through a phenomenological inquiry of subscription-based clothing libraries, a context where solid personal possessions frequently mix with liquid accessed items in everyday use. Findings show that changes in consumer desire play a major role in consumer decisions to liquify or solidify consumption, especially over time. Overall, the study provides new theoretical insights into liquid and solid consumption, consumer desire, and burdens of access-based consumption.

Abstract We examine consumers’ interactions with smart objects using a novel mixed-method approach, guided by assemblage theory, to discover the emergence of automation practices. We use a unique text data set from the web service IFTTT, (“If This Then That”), representing hundreds of thousands of applets that represent “if–then” connections between pairs of Internet services. Consumers use these applets to automate events in their daily lives. We quantitatively identify and qualitatively interpret automation assemblages that emerge bottom-up as different consumers create similar applets within unique social contexts. Our data discovery approach combines word embeddings, density-based clustering, and nonlinear dimensionality reduction with an inductive approach to the thematic analysis. We uncover 127 nested automation assemblages that correspond to automation practices. Practices are interpreted in terms of four higher-order categories: social expression, social connectedness, extended mind, and relational AI. To investigate the future trajectories of automation practices, we use the concept of the possibility space, a fundamental theoretical idea from assemblage theory. Using our empirical approach, we translate this theoretical possibility space of automation assemblages into a data visualization to predict how existing practices can grow and new practices can emerge. Our new approach makes conceptual, methodological, and empirical contributions with implications for consumer research and marketing strategy.

Abstract How do exclusionary boundaries persist in consumption subcultures amid increased progress, representation, and inclusion? In video gaming, women have come to represent nearly half of the market; yet, this is a limited indicator of gender-based progress. A culture of masculine dominance persists. Extending previous research on boundary work, the authors employ a cultural perspective of tokenism to examine how gendered boundaries in consumption subcultures persist despite efforts to transform or even eradicate them. This qualitative study draws on interviews with 23 gamers who identify as women (ages 19–29 years), coupled with data from social media platforms, news media, and industry reports. Empirical findings capture the recursive process of maladaptive boundary crossing: how women’s efforts to subvert gendered boundaries at the micro level (e.g., through response enactments) get churned through the structuring tokenistic mechanics of boundary work at the meso level and result in the inadvertent cultural persistence of masculine dominance. The analysis offers a conceptual framework that explains how micro–meso level dynamics perpetuate and conceal inequity in consumption subcultures. Implications address the precarious promise of progress and the cultural legacy of tokenism in the marketplace with particular relevance to broader systems of domination.

Abstract The natural environment is deteriorating. However, humans have not slowed down their pace of resource depletion and environmental destruction. This research takes a particular path to understanding environmental consumption—through a focus on temporal perspective. Evidence from six studies demonstrates the positive effect of a cyclical temporal perspective, versus a linear temporal perspective, on consumers’ pro-environmental behavior. The research shows that individuals with a cyclical perspective are more likely to include the environment in the self, which leads to higher pro-environmental behavioral intentions and more pro-environmental behavior. This temporal perspective effect is attenuated for consumers already high on green values. The authors also examine a marketer-controlled moderator and show that consumers are more likely to purchase a pro-environmental product when they see a temporal-perspective-congruent promotional appeal. The research contributes to both the time perception and the environmental consumption literature and offers several practical implications for organizations to promote sustainable consumer behavior.

Abstract Consumers often set budgets with the goal to minimize their spending. Contrary to this traditional interpretation, our research suggests that budgets can take on a different psychological meaning depending on whether the budget is for a personal or gift purchase. Across 11 studies, we find that consumers aim to spend below their budgets for personal purchases (budget minimizing) but aim to spend the entirety of their budgets for gift purchases (budget maximizing). We differentiate budget maximizing from spending maximizing, showing that gift purchasers are more likely to prefer “at-budget” than “above-budget” purchases. We also show that gift purchasers have weaker savings goals than personal purchasers—a difference that mediates the effect on their budget-minimizing and -maximizing tendencies. We explore multiple reasons that could explain why savings goals are less prevalent among gift purchasers and find an upstream role for price consciousness, guilt, and perceived specialness. Finally, we find that consumers’ preference for spending the entirety of their budgets on gifts was moderated by two separate factors: consumers’ budget slack and salience. Our research adds to the literatures on mental budgeting, gift giving, and self-other decisions.

Abstract Many firms are beginning to replace customer service employees with bots, from humanoid service robots to digital chatbots. Using real human–bot interactions in lab and field settings, we study consumers’ evaluations of bot-provided service. We find that service evaluations are more negative when the service provider is a bot versus a human—even when the provided service is identical. This effect is explained by consumers’ belief that service automation is motivated by firm benefits (i.e., cutting costs) at the expense of customer benefits (such as service quality). The effect is eliminated when firms share the economic surplus derived from automation with consumers through price discounts. The effect is reversed when service bots provide unambiguously superior service to human employees—a scenario that may soon become reality. Consumers’ default reactions to service bots are therefore largely negative but can be equal to or better than reactions to human service providers if firms can demonstrate how automation benefits consumers.

Abstract Influencer marketing has become big business. But while influencers have the potential to spread marketing messages and drive purchase, some posts get lots of engagement and boost sales, while others do not. What makes some posts more impactful? This work examines how sensory language (e.g., words like “crumble” and “juicy” that engage the senses) shapes consumer responses to influencer-sponsored content. A multimethod investigation, combining controlled experiments with automated text, image, and video analysis of thousands of sponsored social media posts, demonstrates that sensory language increases engagement and willingness to buy the sponsored product. Furthermore, the studies illustrate that these effects are driven by perceived authenticity. Sensory language leads consumers to infer that influencers actually use the product they are endorsing, which increases perceived authenticity, and thus engagement and purchase. These findings shed light on how language shapes responses to influencer-sponsored content, deepen understanding of the drivers of authenticity, and suggest how to develop more impactful social media campaigns.