Knowledge that Transforms

To make high-quality research more accessible and easier to explore.

Fields:
185 results ✕ Clear filters

Process Change Using ARIS: the Case Study of a Croatian Insurance Company

Management Science 2005
Growth in Business process Change (BPC) consulting services has led to a proliferation of business process modelling tools for conducting BPC projects. This paper explores the relationship between information technology and BPC and provides a summary of business process modelling tools features, placing them within an empirically derived framework. Furthermore, it examines the case study of Croatian insurance company, analyzing and discussing its practical experience in using ARIS business process modelling tool.