Many workers are evaluated on their ability to engage with customers. We measure the impact of gender-based customer discrimination on the productivity of online sales agents in sub-Saharan Africa. Using a novel framework that randomly varies the gender of names presented to customers without changing worker behavior, we find the assignment of a female-sounding name leads to 50 percent fewer purchases. Customers also lag in responding, are less expressive, and avoid discussing purchases. We show similar results for customers around the world and across workers. Removing customer bias, we find women would be more productive than their male coworkers.

This paper analyzes the effect of incarceration on mortality using administrative data from Ohio between 1992 and 2017. We first document that long-run survival is higher among the incarcerated than similar nonincarcerated defendants. Using event study designs centered around the time of release, we show why: mortality risk halves during the period of incarceration, with large reductions in murders, overdoses, and natural causes of death. However, incarceration does not increase postrelease mortality, and so the overall effect is increased longevity. These estimates reflect the high-risk environment faced by defendants when not incarcerated and suggest noncarceral policies to reduce these risks.

We study the effect of incarceration on wages, self-employment, and taxes and transfers in North Carolina and Ohio using two quasi-experimental research designs: discontinuities in sentencing guidelines and random assignment to judges. Across both states, incarceration generates short-term drops in economic activity while individuals remain in prison. As a result, a year-long sentence decreases cumulative earnings over five years by 13%. Beyond five years, however, there is no evidence of lower employment, wage earnings, or self-employment in either state, as well as among defendants with no prior incarceration history. These results suggest that upstream factors, such as other types of criminal justice interactions or pre-existing labor market detachment, are more likely to be the cause of low earnings among the previously incarcerated, who we estimate would earn just $5,000 per year on average if spared a prison sentence.