We examine methods used to survey firms on their management and organizational practices. We contrast the strengths and weaknesses of “open ended questions” (like the World Management Survey) with “closed questions” (like the MOPS). For this type of data, open ended questions give higher quality responses, but are more costly than closed question-based surveys.

Despite the continuing U.S. hospital merger wave, it remains unclear how mergers change, or fail to change, hospital behavior and performance. We open the black box of hospital practices through a megamerger between two for-profit chains. Benchmarking the merger's effects against the acquirer's stated aims, we show they achieved some of their goals, harmonizing electronic medical records and sending managers to target hospitals. Postacquisition managerial processes were similar across the merged chain. However, these interventions failed to drive detectable gains in performance. Our findings demonstrate the importance of organizations for merger research in health care and the economy more generally.