Evidence suggests that consumers often hesitate to transact with Web-based vendors because of uncertainty about vendor behavior or the perceived risk of having personal information stolen by hackers. Trust plays a central role in helping consumers overcome perceptions of risk and insecurity. Trust makes consumers comfortable sharing personal information, making purchases, and acting on Web vendor advice—behaviors essential to widespread adoption of e-commerce. Therefore, trust is critical to both researchers and practitioners. Prior research on e-commerce trust has used diverse, incomplete, and inconsistent definitions of trust, making it difficult to compare results across studies. This paper contributes by proposing and validating measures for a multidisciplinary, multidimensional model of trust in e-commerce. The model includes four high-level constructs—disposition to trust, institution-based trust, trusting beliefs, and trusting intentions—which are further delineated into 16 measurable, literature-grounded subconstructs. The psychometric properties of the measures are demonstrated through use of a hypothetical, legal advice Web site. The results show that trust is indeed a multidimensional concept. Proposed relationships among the trust constructs are tested (for internal nomological validity), as are relationships between the trust constructs and three other e-commerce constructs (for external nomological validity), as Web experience, personal innovativeness, and Web site quality. Suggestions for future research as well as implications for practice are discussed.

This study examines the antecedents of turnover intention among information technology road warriors. Road warriors are IT professionals who spend most of their workweek away from home at a client site. Building on Moore’s (2000) work on turnover intention, this article develops and tests a model that is context-specific to the road warrior situation. The model highlights the effects of work–family conflict and job autonomy, factors especially applicable to the road warrior’s circumstances. Data were gathered from a company in the computer and software services industry. This study provides empirical evidence for the effects of work–family conflict, perceived work overload, fairness of rewards, and job autonomy on organizational commitment and work exhaustion for road warriors. The results suggest that work–family conflict is a key source of stress among IT road warriors because they have to juggle family and job duties as they work at distant client sites during the week. These findings suggest that the context of the IT worker matters to turnover intention, and that models that are adaptive to the work context will more effectively predict and explain turnover intention.

The present research was developed to examine the conceptualization and measurement of the political skill construct and to provide validation evidence for the Political Skill Inventory (PSI). The results of three investigations, involving seven samples, are reported that demonstrate consistency of the factor structure across studies, construct validity, and criterion-related validity of the PSI. As hypothesized, political skill was positively related to self-monitoring, political savvy, and emotional intelligence; negatively related to trait anxiety; and not correlated with general mental ability. Also, the PSI predicted performance ratings of managers in two samples. Implications of these findings and directions for future research are provided.

We examined the neutralizing effects of political skill on relationships between perceived role conflict and strain. Strain was measured as psychological anxiety, somatic complaints, and physiological strain (heart rate and systolic and diastolic blood pressure). Results support the moderating effects of political skill: greater political skill reduced the negative effects of role conflict on all types of strain.