We generalize an empirical likelihood approach to deal with missing data to a model of consumer credit scoring. An application to recent consumer credit data shows that our procedure yields parameter estimates which are significantly different (both statistically and economically) from the case where customers who were refused credit are ignored. This has obvious implications for commercial banks as it shows that refused customers should not be ignored when developing scorecards for the retail business. We also show that forecasts of defaults derived from the method proposed in this paper improve upon the standard ones when refused customers do not enter the estimation data set.