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Steady State Solution of the Queue M/Ek/r

Management Science 1968 14(11), 692-712
The multiserver queue with Poisson arrivals and Erlangian, gamma or chi-square service time is solved for the steady state case. A general procedure, adaptable to computer programming, for writing the equations for the state probabilities is given. Generating functions for the time invariant state probabilities are found. A method of computing numerical solutions is described.