Journal of Accounting Research Vol. 36 1998
Customer Satisfaction and Future Financial Performance Discussion of are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction
Abstract
Richard A. Lambert, Customer Satisfaction and Future Financial Performance Discussion of are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction, Journal of Accounting Research, Vol. 36, Studies on Enhancing the Financial Reporting Model (1998), pp. 37-46
- DOI
- 10.2307/2491305
- Volume
- 36
- Pages
- 37
- Sources
- bibtex:phds-export.bib openalex crossref