Management Science Vol. 54 No. 7 2008
Learning and Knowledge Depreciation in Professional Services
Abstract
Organizational knowledge is a critical source of competitive advantage for professional service firms. Learning from experience and sustaining past knowledge are critical to the success of such knowledge-driven firms. We use learning curve theory to evaluate learning and depreciation in professional services. Our results, based on seven years of project data collected from an architectural engineering (A/E) firm, show that (a) professional services exhibit learning curves, (b) there is virtually no depreciation of knowledge and, (c) the rate of learning accelerates with experience.
- DOI
- 10.1287/mnsc.1070.0849
- Volume
- 54
- Issue
- 7
- Pages
- 1231-1236
- Language
- en
- Sources
- bibtex:phds-export.bib openalex crossref