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American Economic Review Vol. 112 No. 2 2022

Consumer Information and the Limits to Competition

Mark Armstrong1; Jidong Zhou2

1 Department of Economics, Oxford University (email: ) · 2 School of Management, Yale University (email: )

open access

Abstract

This paper studies competition between firms when consumers observe a private signal of their preferences over products. Within the class of signal structures that induce pure-strategy pricing equilibria, we derive signal structures that are optimal for firms and those that are optimal for consumers. The firm-optimal policy amplifies underlying product differentiation, thereby relaxing competition, while ensuring consumers purchase their preferred product, thereby maximizing total welfare. The consumer-optimal policy dampens differentiation, which intensifies competition, but induces some consumers to buy their less preferred product. Our analysis sheds light on the limits to competition when the information possessed by consumers can be designed flexibly.

DOI
10.1257/aer.20210083
Volume
112
Issue
2
Pages
534-577
Language
en
Sources
bibtex:phds-export.bib openalex crossref

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