1 Technology and Operations Management Unit, Harvard Business School, Harvard University, Boston, Massachusetts 02163; and Centre for Economic Policy Research, 75007 Paris, France; and National Bureau of Economic Research, Cambridge, Massachusetts 02138 · 2 Questrom School of Business & Faculty of Computing and Data Sciences, Boston University, Boston, Massachusetts 02215
Abstract
This paper examines whether consumer reviews predict restaurant health violations and how online signals influence hygiene compliance and consumer demand.