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Queuing with Impatient Customers and Ordered Service

D. Y. Barrer

Weapons Systems Evaluation Group, Institute for Defense Analyses, Washington 25, D.C.

Operations Research 1957

Two types of customer behavior are considered: (1) if a customer is acquired for service before he has waited a time τ0, he remains in the queue until served irrespective of whether or not his total waiting time exceeds τ0. Only those customers who wait for a time τ0 without being acquired for service become “lost” customers, and (2) a customer whose total waiting time is τ0 becomes a lost customer irrespective of whether he is acquired for service or not.

DOI
10.1287/opre.5.5.650
Volume
5 (5)
Pages
650-656
Language
en
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Sources
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