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Employee experience –the missing link for engaging employees: Insights from an MNE's AI‐based HR ecosystem

Ashish Malik1; Pawan Budhwar2; Hrishi Mohan3; Srikanth N. R.4

1 Newcastle Business School University of Newcastle Australia Ourimbah New South Wales Australia · 2 Head Aston Business School Aston University Birmingham UK · 3 Human Resources Department Tenshi Life Sciences Ltd Bengaluru India · 4 Human Resource Consulting Division Human Capital Strategy & Growth Bengaluru India

Human Resource Management 2023

AbstractAnalyzing multiple data sources from a global information technology (IT) consulting multinational enterprise (MNE), this research unpacks the configuration of a digitalized HR ecosystem of artificial intelligence(AI)‐assisted human resource management (HRM) applications and HR platforms. This study develops a novel theoretical framework mapping the nature and purpose of a digitalized AI‐assisted HR ecosystem for delivering exceptional employee experience (EX), an antecedent to employee engagement (EE). Employing the theoretical lenses of EX, EE, AI‐mediated social exchange, and engagement platforms, this study's overarching aim of this article is to establish how AI‐assisted HRM fits into an organization's ecosystem and, second, how it impacts EX and EE. Our findings show that AI‐assisted applications for HRM enhance EX and, thus, EE. We also see increases in employee productivity and HR function's effectiveness. Implications for research and practice are also discussed.

DOI
10.1002/hrm.22133
Volume
62 (1)
Pages
97-115
Language
en
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Sources
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