Your Hometown Matters: Popularity-Difference Bias in Online Reputation Platforms

Marios Kokkodis; Theodoros Lappas

doi:10.1287/isre.2019.0895

Your Hometown Matters: Popularity-Difference Bias in Online Reputation Platforms

Marios Kokkodis¹; Theodoros Lappas²

¹ Carroll School of Management, Boston College, Chestnut Hill, Massachusetts 02467 · ² School of Business, Stevens Institute of Technology, Hoboken, New Jersey 07030;

Information Systems Research 2020

We study a new source of bias in online review platforms that originates from the popularity difference between the traveling reviewer’s hometown and destination.

DOI: 10.1287/isre.2019.0895
Volume: 31 (2)
Pages: 412-430
Language: en
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Sources: crossref