Journal of Applied Psychology Vol. 109 No. 11 2024
How perceived lack of benevolence harms trust of artificial intelligence management.
Abstract
= 2,350), we find that AI management is perceived as less benevolent than human management. Given that benevolence is an important antecedent of trust in leaders, this perception has a negative effect on trust in AI management, even when controlling for perceived ability and integrity. Employees prefer human management to AI management in high empathy demand contexts, where individuals seek management that can empathize and experience the emotions that they are feeling, as opposed to low empathy demand contexts. These findings deepen our understanding of trust and provide important theoretical and practical insights on the implementation and adoption of AI management. (PsycInfo Database Record
- DOI
- 10.1037/apl0001200
- Volume
- 109
- Issue
- 11
- Pages
- 1794-1816
- Language
- en
- Sources
- crossref openalex