← Search

Emotion Management Ability

Donald H. Kluemper1; Timothy DeGroot2; Sungwon Choi3

1 Northern Illinois University · 2 Midwestern State University · 3 Yonsei University at Wonju

Journal of Management 2013

This article examines emotion management ability (EMA) as a theoretically relevant predictor of job performance. The authors argue that EMA predicts task performance, organizational citizenship behavior (OCB), and workplace deviance behavior. Moreover, to be practically meaningful, managing emotions should predict these important organizational outcomes after accounting for the effects of general mental ability and the Big Five personality traits. Two studies of job incumbents show that EMA consistently demonstrates incremental validity and is the strongest relative predictor of task performance, individually directed OCB, and individually directed and objectively measured deviance.

DOI
10.1177/0149206311407326
Volume
39 (4)
Pages
878-905
Language
en
Export
BibTeX
Sources
crossref