Hybrid Relational-Contractual Governance for Business Process Outsourcing

Arun Rai; Mark Keil; Rob Hornyak; Kim Wüllenweber

doi:10.2753/mis0742-1222290208

Hybrid Relational-Contractual Governance for Business Process Outsourcing

Arun Rai¹; Mark Keil²; Rob Hornyak³; Kim Wüllenweber⁴

¹ a Center for Process Innovation and the Department of Computer Information Systems at the Robinson College of Business, Georgia State University · ² b J. Mack Robinson College of Business, Georgia State University · ³ c School of Business, Georgia Gwinnett College · ⁴ d Group Development and Strategy Department, Goethe University Frankfurt

Journal of Management Information Systems 2012

DOI: 10.2753/mis0742-1222290208
Volume: 29 (2)
Pages: 213-256
Language: en
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Sources: crossref