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The impact of chatbot conversational skill on engagement and perceived humanness

Ryan M. Schuetzler1; G. Mark Grimes2; Justin Scott Giboney1

1 Brigham Young University, Provo, UT · 2 Bauer College of Business, University of Houston, Houston, TX

Journal of Management Information Systems 2020
DOI
10.1080/07421222.2020.1790204
Volume
37 (3)
Pages
875-900
Language
en
Export
BibTeX
Sources
crossref