Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs
Journal of the Academy of Marketing Science
2005
- DOI
- 10.1177/0092070304269111
- Volume
- 33 (2)
- Pages
- 169-183
- Language
- en
- Export
- BibTeX
- Sources
- crossref