Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services

Ilana Shanks; Maura L. Scott; Martin Mende; Jenny van Doorn; Dhruv Grewal

doi:10.1007/s11747-024-01004-1

Journal of the Academy of Marketing Science Vol. 53 No. 2 2025

Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services

Ilana Shanks¹; Maura L. Scott^2,3; Martin Mende³; Jenny van Doorn; Dhruv Grewal^4,5,6

¹ Stony Brook University · ² BI Norwegian Business School · ³ Arizona State University · ⁴ University of Bath · ⁵ Babson College · ⁶ Tecnológico de Monterrey

open access

DOI: 10.1007/s11747-024-01004-1
Volume: 53
Issue: 2
Pages: 463-489
Language: en
Sources: openalex semanticscholar crossref

Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services

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