Leveraging Philanthropic Behavior for Customer Support: The Case of user Support Forums1

Wael Jabr; Radha Mookerjee; Yong Tan; Vijay S. Mookerjee

doi:10.25300/misq/2014/38.1.09

Leveraging Philanthropic Behavior for Customer Support: The Case of user Support Forums1

Wael Jabr¹; Radha Mookerjee²; Yong Tan³; Vijay S. Mookerjee²

¹ Haskayne School of Business, University of Calgary, Calgary, AB, T2N 1N4 Canada · ² Naveen Jindal School of Management, University of Texas at Dallas, Richardson, TX 75080 U.S.A. · ³ Michael G. Foster School of Business, University of Washington, Seattle, WA 98195 U.S.A.

MIS Quarterly 2014

DOI: 10.25300/misq/2014/38.1.09
Volume: 38 (1)
Pages: 187-208
Language: en
Export: BibTeX
Sources: crossref