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Level Up Your Crisis Management Skills

Rick Aalbers; Killian McCarthy; Arjan Groen

Leaders who have successfully managed crises in governments and large organizations aren’t innately better at it. Interviews with high-level leaders in a variety of industries found that people with strong crisis management skills have invested time and effort to develop maturity in seven key areas, dubbed the 7C’s: contingency planning, cross-functional coordination, transparent communication, compassion, confrontation of hard truths, control, and continuity.

DOI

10.63383/fere1416

Volume

67 (4)

Language

en

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