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Resolve the Conflict Between Efficiency and Resilience

Vishal Ahuja; Yasin Alan; Mazhar Arıkan

Studies of the airline industry show that resilience does not have to come at the cost of efficiency. Managers in a variety of industries can meet both objectives by ensuring that operational performance metrics reflect true customer priorities; using predictive analytics and data-driven insights to allocate system buffers where they generate the most meaningful resilience benefits; and shaping the options offered to customers to improve their company’s resilience to disruptions.

DOI

10.63383/uzsa8378

Volume

67 (4)

Language

en

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Sources

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