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OUTPATIENT SCHEDULING IN HEALTH CARE: A REVIEW OF LITERATURE

TUGBA CAYIRLI1; EMRE VERAL2

1 Hofstra University, Frank G. Zarb School of Business, 134 Hofstra University, Department of Management, Hempstead, New York 11549 · 2 Baruch College, CUNY, Zicklin School of Business, 17 Lexington Avenue, Department of Management B9‐240, New York, New York 10010

Production and Operations Management 2003

This paper provides a comprehensive survey of research on appointment scheduling in outpatient services. Effective scheduling systems have the goal of matching demand with capacity so that resources are better utilized and patient waiting times are minimized. Our goal is to present general problem formulation and modeling considerations, and to provide taxonomy of methodologies used in previous literature. Current literature fails to develop generally applicable guidelines to design appointment systems, as most studies have suggested highly situation‐specific solutions. We identify future research directions that provide opportunities to expand existing knowledge and close the gap between theory and practice.

DOI
10.1111/j.1937-5956.2003.tb00218.x
Volume
12 (4)
Pages
519-549
Language
en
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Sources
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