A Note on the Growth of Research in Service Operations Management

Jeffery S. Smith; Kirk R. Karwan; Robert E. Markland

doi:10.1111/j.1937-5956.2007.tb00295.x

A Note on the Growth of Research in Service Operations Management

Jeffery S. Smith¹; Kirk R. Karwan²; Robert E. Markland³

¹ Department of Marketing, Florida State University, Rovetta Business Building, Tallahassee, Florida 32306, USA · ² Department of Business and Accounting, Furman University, 3300 Poinsett Highway, Greenville, South Carolina 29613, USA · ³ Management Science Department, Moore School of Business, University of South Carolina, 1705 College Street, Columbia, South Carolina 29208, USA

Production and Operations Management 2007

We present an empirical assessment of the productivity of individuals and institutions in terms of service operations management (SOM) research. We reviewed five mainstream operations management journals over a 17‐year time period to generate a sample of 463 articles related to service operations. The results indicate that SOM research has been growing and key contributions are being made by an array of researchers and institutions.

DOI: 10.1111/j.1937-5956.2007.tb00295.x
Volume: 16 (6)
Pages: 780-790
Language: en
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