← Search

Disruptive Technologies and Operations Management in the Industry 4.0 Era and Beyond

Tsan-Ming Choi¹; Subodha Kumar²; Xiaohang Yue³; Hau‐Ling Chan⁴

¹ Department and Graduate Institute of Business Administration, College of Management, National Taiwan University, Roosevelt Road, Taipei, 10617, Taiwan ROC · ² Fox School of Business Temple University Philadelphia Pennsylvania USA · ³ Lubar School of Business, University of Wisconsin‐Milwaukee, Milwaukee, WI, 53201, USA · ⁴ Division of Business and Hospitality Management, College of Professional and Continuing Education, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong SAR

In the Industry 4.0 era, automation and data analytics emerge as the major forces to enhance efficiency in operations management (OM). Disruptive technologies, such as artificial intelligence, robotics, blockchain, 3D printing, 5G, Internet‐of‐Thing, digital twins, and augmented reality, are widely applied. They potentially will bring a radical change to real world operations. In this study, we first explore several major disruptive technologies, examine the corresponding OM studies, and highlight their current applications in the industry. Then, we discuss the pros and cons associated with the use of these technologies and uncover the potential human–machine conflicting areas. After that, we propose measures which may be able to achieve human–machine reconciles in the coming Industry 5.0 era. A concept of “sustainable social welfare” which includes worker welfare, privacy, etc. is proposed and the roles played by policy makers are also discussed. Finally, a future research agenda, which covers topics in both the Industry 4.0 and Industry 5.0 eras, is established.

DOI

10.1111/poms.13622

Volume

31 (1)

Pages

9-31

Language

en

Export

BibTeX

Sources

crossref