SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY

David P. Cook; Chon-Huat Goh; Chen H. Chung

doi:10.1111/j.1937-5956.1999.tb00311.x

SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY

David P. Cook¹; Chon-Huat Goh²; Chen H. Chung³

¹ College of Business and Public Administration, Old Dominion University, Norfolk, Virginia 23529, USA · ² School of Business‐Camden, Rutgers University, Camden, New Jersey 08102, USA · ³ College of Business and Economics, University of Kentucky, Lexington, Kentucky 40506, USA

Production and Operations Management 1999

Services comprise an ever‐expanding source of employment in the world's economies and are of significant interest to both academicians and practitioners. In this study, historical perspectives from which to view service typologies are provided and four decades of service typologies are chronicled. The interest in services demonstrated by academicians is tracked over time as are the purposes for which typologies have been developed. A unified schematic representation of services is developed in which the common themes underlying service typology development are identified from both a macro and micro level. Based on this study, areas for future research are identified.

DOI: 10.1111/j.1937-5956.1999.tb00311.x
Volume: 8 (3)
Pages: 318-338
Language: en
Export: BibTeX
Sources: crossref