Academy of Management Journal 1990

VOICE MAIL VERSE CONVENTIONAL CHANNELS: A COST MINIMIZATION ANALYSIS OF INDIVIDUALS' PREFERENCES.

N. Reinsch¹; Raymond W. Beswick²

¹ Abilene Christian University · ² Syncrude (Canada)

Abstract

Professional, technical, and administrative workers read a vignette describing a communication need and expressed a preference for the channel they would use to initiate a message. We manipulated s...

DOI

10.2307/256291

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