Academy of Management Journal 2021
Polishing the Gilt Edge: Elite Category Endurance and Symbolic Boundaries in U.S. Luxury Hotels, 1790–2015
Abstract
We conducted an inductive study of discourse associated with the U.S. luxury hotel category, from its beginnings in 1790 through 2015, to explain how cultural processes contribute to elite category endurance. Analyzing data from historical archives, interviews, and observations, we use both qualitative and quantitative methods to reveal how the endurance of an elite category is an ongoing cultural accomplishment that occurs via periodic redefinition of its “symbolic boundary”-that is, the set of meanings and practices that distinguish the elite from nonelite. Modeling the boundary in terms of semiotic codes of opposition, we find that the encoding of the symbolic boundary serves as a temporary settlement that conveys both the category's elite exclusivity and its cultural consonance with broader societal beliefs, tastes, and practices. Over time, however, with industry and societal changes, tensions erupt in the balance between the needs for exclusivity and consonance, propelling a redefinition of what it means to be elite. Our research extends current theorizations of elite category endurance by revealing how the elite symbolic boundary is neither permanent nor unassailable; rather, we show how it changes to enable long-term elite category endurance.
- DOI
- 10.5465/amj.2020.0201
- Sources
- openalex