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Academy of Management Journal 1979

Forecasting Teller Window Demand with Exponential Smoothing.

William L. Berry1; V. A. Mabert2; Michael J. Marcus3

1 Indiana University · 2 Bowling Green State University · 3 Dextra Laboratories (United Kingdom)

Abstract

This paper demonstrates the use of exponential smoothing to forecast the total daily demand for teller window services in a bank. It describes (1) the procedures that were used to detect the underl...

DOI
10.2307/255485
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