← Search Journal of Marketing 1978 Measurement of Consumer Satisfaction: An Innovation Ernest R. Cadotte1; Larry M. Robinson2 1 University of Tennessee at Knoxville · 2 Georgia State University DOI10.2307/1250525 Sources semanticscholar openalex Cite APA 7 MLA 9 Chicago (author–date) Harvard Elsevier Harvard (JFE, JBF…) The Accounting Review Academy of Management American Marketing Association INFORMS (Management Science) Copy citation Copied ✓