Human Resource Management 2001

Comparing Line and HR Executives' Perceptions of HR Effectiveness: Services, Roles, and Contributions

Patrick M. Wright¹; Gary C. McMahan^2,3; Scott A. Snell⁴; Barry Gerhart⁵

¹ Cornell University · ² National Association of Home Builders · ³ The University of Texas at Arlington · ⁴ Pennsylvania State University · ⁵ University of Wisconsin–Madison

Abstract

This study compares HR and line executives' evaluations of the effectiveness of the HR function in terms of its service delivery, roles, and contributions to the firm. Survey responses from 44 HR and 59 line executives from 14 companies indicated that (a) HR executives consistently rated the functions' effectiveness higher than did line executives, and (b) the greatest differences were observed on the more important and/or strategic aspects of HR. Implications for improving HR effectiveness are discussed.

DOI

10.1002/hrm.1002

Sources

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APA 7 MLA 9 Chicago (author–date) Harvard Elsevier Harvard (JFE, JBF…) The Accounting Review Academy of Management American Marketing Association INFORMS (Management Science) Copy citation Copied ✓