Human Resource Management 2005

HR's new ROI: Return on intangibles

Dave Ulrich¹; Norm Smallwood²

¹ University of Michigan–Ann Arbor · ² Results-Based Leadership (RBL)

Abstract

A new human resource ROI has been identified: return on intangibles . Intangibles represent the hidden value of a firm and are becoming an increasingly important portion of a firm's total market capitalization. Six actions that HR professionals can take to create sustainable intangible value are presented in great detail. The emerging focus on intangibles opens the way for HR professionals to more readily link their work to shareholder value.

DOI

10.1002/hrm.20055

Sources

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