Human Resource Management 2003
High‐level employee involvement at Delta Air Lines
Abstract
As described in this unique case study, Delta Air Lines operates one of the most advanced, high‐level employee involvement programs in the nation. Based on in‐depth field study and personal interviews, the development, structure, operation, and business goals of the program are described. The study then summarizes the business benefits and costs of this type of high‐level employee involvement program and concludes with 12 “lessons learned.”
- DOI
- 10.1002/hrm.10075
- Sources
- openalex