Human Resource Management 2002
Human resources initiatives support Virginia Beach's transformation to a quality service system
Abstract
This article provides an overview of the evolution of the Virginia Beach Quality Service system and describes how human resources' initiatives integrate into the citywide strategy. The city's strategy supports the Virginia Beach City Council's “Destination Points” that are linked to the six city businesses and common resources areas. The six businesses and common resource areas have associated outcomes with plans of action and milestones to document results. Virginia Beach, the largest city in Virginia with a population of approximately 435,000, received the U.S. Senate Productivity and Quality Award for Virginia in 1999.
- DOI
- 10.1002/hrm.10048
- Sources
- openalex