Human Resource Management 1998

The acceptability of 360 degree appraisals: A customer‐supplier relationship perspective

David A. Waldman¹; David E. Bowen²

¹ Arizona State University · ² Thunderbird, The American Graduate School of International Management, Glendale, AZ

Abstract

This article argues that “acceptability” is a key issue relevant to the success of 360 degree appraisal processes. They present conceptual arguments to show how a customer-supplier relationship (CSR) perspective provides a useful means of depicting possible 360 degree linkages, as well as discussing the types of raters and ratees for whom acceptance of the process is important. A categorization scheme then provides the primary factors relevant to acceptance of the process. These factors include: (1) organizational characteristics and (2) CSR characteristics and appraisal context. Comparisons are made between customers and suppliers in terms of their probable acceptance of 360 degree appraisals.1

DOI

10.1002/(sici)1099-050x(199822)37:2<117::aid-hrm3>3.3.co;2-v

Sources

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