Human Resource Management 1994

Service breakthroughs: Changing the rules of the game, by James L. Heskett, W. Earl sasser Jr., and Christopher W. L. Hart, New York: The Free Press, 1990

David E. Bowen

Empowerment Program

DOI

10.1002/hrm.3930330110

Sources

semanticscholar openalex

Cite

APA 7 MLA 9 Chicago (author–date) Harvard Elsevier Harvard (JFE, JBF…) The Accounting Review Academy of Management American Marketing Association INFORMS (Management Science) Copy citation Copied ✓