Is The Contingency Theory Of Organization A Technology-Bound Conceptualization?
Abstract
The applicability of Lawrence and Lorsch's Contingency Theory of Organization to an industry other than one characterized by process manufacturing was investigated, with Contingency Theory methodology being replicated in a study based on the banking industry. Measures of performance, differentiation, integration, and conflict resolution modes were obtained in a field study of three major banks competing in the same geographical region. High-performer and low-performer data typically fell into patterns predicted by the Contingency Theory, although differences (notably in differentiation measures) were noted. The general replication of patterns and findings in a service industry lends support to the Contingency Theory as an important conceptual and analytical tool.
- DOI
- 10.1177/014920637700300101
- Sources
- openalex