Capturing knowledge and knowing through improvisation: what managers can learn from the thoracic surgery board certification process
Abstract
To compete effectively in the information age, managers must take actions in ambiguous, complex, and rapidly changing environments. A thoracic surgeon facilitates actions that are consequential and difficult to reverse, that require individual and group expertise, and that are based on changing, complex inputs and environments that are often ambiguous and interact in unpredictable ways. We suggest that managers can benefit from learning we have gained from studying the thoracic surgery certification process.
- DOI
- 10.1016/s0149-2063(01)00091-5
- Sources
- openalex