Production and Operations Management 1992

SERVICE‐BASED MANUFACTURING: THE SERVICE FACTORY

Richard B. Chase^1,2; Kuldeep Kumar^1,2; William E. Youngdahl^1,2

¹ University of Southern California · ² Arizona State University

Abstract

Evidence suggests that factory‐based service will become the next form of competition among manufacturers. If this is true, then manufacturing executives will have to obtain a clear understanding of the service capabilities of their plants and adjust their strategies accordingly. We define a set of factory‐based services, information, problem solving, sales, and support, and suggest that they be considered in developing manufacturing strategy. Several propositions provide a framework for future research by linking service performance variables to conventionally accepted manufacturing performance variables.

DOI

10.1111/j.1937-5956.1992.tb00350.x

Sources

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APA 7 MLA 9 Chicago (author–date) Harvard Elsevier Harvard (JFE, JBF…) The Accounting Review Academy of Management American Marketing Association INFORMS (Management Science) Copy citation Copied ✓