Production and Operations Management 2010

Optimizing the Collections Process in Consumer Credit

Adiel Teixeira de Almeida Filho¹; Christophe Mues²; Lyn C. Thomas²

¹ Universidade Federal de Pernambuco · ² University of Southampton

Abstract

This paper builds a dynamic programming model to optimize the collections process in consumer credit. It determines which collections actions should be undertaken and how long they should be performed, including theoretical results about the form of the optimal policy under certain conditions. Finally, a case study is described based on data from the collections department of a European bank.

DOI

10.1111/j.1937-5956.2010.01152.x

Sources

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