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Production and Operations Management 1992

AN OPEN LETTER: TQM ON THE CAMPUS

Abstract

This letter is from the chairmen of American Express, Ford, IBM, Motorola, Proctor & Gamble, and Xerox. These companies sponsor Total Quality Forum, an annual gathering to discuss total quality management.

DOI
10.1111/j.1937-5956.1992.tb00344.x
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