Perceived Social Needs, Outcomes Measurement, and Budgetary Responsiveness in a Not-For-Profit Setting: Some Empirical Evidence
[This study develops an empirical model to examine the responsiveness of budgetary allocations to public demand for services and the resulting outcome-generating activities in the New York City Police Department (NYPD). The analysis combines nonfinancial measures of the results of operations with budgetary and financial measures. The model explicitly incorporates efficiency and effectiveness measures and reflects as well the interactive nature of outcome-generating activities in the NYPD. The setting investigated suggests that, as in for-profit managerial accounting, task complexity and budgetary slack may be important conditioning variables in performance assessment. The empirical analysis uses publicly available NYPD data. We find evidence that budgetary provisions are responsive to perceived social needs. In addition, task complexity is a pervasively important determinant of both budgetary allocations (a major cost-driver) and the effectiveness of the police department in achieving specific outcomes. The data also suggest that the department may rely extensively on budgetary slack to cope with rapid changes in demand. The nature of the outcome-generating activities of the organization is illustrated in the responsiveness of outputs and outcomes to increased inputs. These results illustrate both the feasibility and the potential usefulness of comprehensive performance evaluation in the not-for-profit sector. The next section of the paper provides background on the empirical research issues and a brief review of relevant academic research. The empirical model is developed in section II. Section III reports the results of the model estimation and hypothesis tests. We discuss the implications of the results in section IV.]