Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge V. A. Zeithaml; A. Parasuraman; A. Malhotra Journal of the Academy of Marketing Science 2002 30(4), 362-375
Managing and Measuring Relational Equity in the Network Economy M. Sawhney; J. Zabin Journal of the Academy of Marketing Science 2002 30(4), 313-332
An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors P. A. Dabholkar; R. P. Bagozzi Journal of the Academy of Marketing Science 2002 30(3), 184-201
Cross-Cultural and Cognitive Aspects of Web Site Navigation D. Luna; L. A. Peracchio; M. D. de Juan Journal of the Academy of Marketing Science 2002 30(4), 397-410
The Effects of Job Autonomy, Customer Demandingness, and Trait Competitiveness on Salesperson Learning, Self-Efficacy, and Performance G. Wang; R G Netemeyer Journal of the Academy of Marketing Science 2002 30(3), 217-228
Linking Thoughts to Feelings: Investigating Cognitive Appraisals and Consumption Emotions in a Mixed-Emotions Context J. A. Ruth; F. F. Brunel; C. C. Otnes Journal of the Academy of Marketing Science 2002 30(1), 44-58