Knowledge that Transforms
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Editor's Note
Elsie Cross Managing Diversity—The Courage to Lead. Westport, CT, Quorum Books, 2000, 250 pages.
William C. Byham, Audrey B. Smith., and Mathew J. Paese. Grow Your Own Leaders: How to Identify, Develop, and Retain Leadership Talent. New Jersey: Prentice Hall, 2002, 392 pages.
Craig E. Johnson. Meeting the Ethical Challenges of Leadership: Casting Light or Shadow. Thousand Oaks, CA, Sage Publications, Inc., 2002, 260 pages.
Taylor Cox Jr. Creating the Multicultural Organization. San Francisco, Jossey‐Bass, 2001, 168 pages.
Editor's note
The impact of technology on human resources in the hospitality industry.
Human resources initiatives support Virginia Beach's transformation to a quality service system
This article provides an overview of the evolution of the Virginia Beach Quality Service system and describes how human resources' initiatives integrate into the citywide strategy. The city's strategy supports the Virginia Beach City Council's “Destination Points” that are linked to the six city businesses and common resources areas. The six businesses and common resource areas have associated outcomes with plans of action and milestones to document results. Virginia Beach, the largest city in Virginia with a population of approximately 435,000, received the U.S. Senate Productivity and Quality Award for Virginia in 1999.
A common language for classifying and describing occupations: The development, structure, and application of the standard occupational classification
Today's technology‐driven global economy forces job seekers, employees, human resources professionals, and managers to work smarter and faster to take advantage of a changing labor market. A common language for describing job titles and task/competency‐based occupational clusters will facilitate crucial information sharing critical to meeting today's HR challenges. The Standard Occupational Classification (SOC) captures the current occupational structure, and can be used by the public and private sectors to share information on all types of jobs. This article discusses the development and applications of the new SOC that will help job seekers, employees, human resources professionals, and management.